If you are not satisfied with your TruSens purchase, please call 1300 278 546 within 30 days of receipt to obtain a Return Material Authorization (RMA) number and instructions. We're available to support you from Monday - Friday from 9:00am until 5:00 pm AEST.
Products may be returned for a full refund of the product purchase price plus applicable taxes within 30 days of receipt. Orders may be subject to a restocking fee and all shipping and handling charges are the responsibility of the customer. All refunds will be refunded via the payment method the order was received.
TruSens recommends that you use a carrier that offers tracking for all returns and that you insure your package and declare the full value of the shipment so that you are protected if shipment is lost or damaged in transit. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping. To ensure proper credit, packages should be returned with clearly marked with the RMA number and packing slip placed in the shipment prior to returning to TruSens. If you return product without an RMA number, your shipment will be refused and returned to you at your expense.
If you discover what you believe is a product defect for any TruSens product, please contact Customer Support at 1300 278 546 . If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.
If you receive a damaged product, you must notify TruSens within 48 hours of delivery at 1300 278 546 . TruSens will investigate the claim and notify the freight company of the damage. Please retain all packaging in the event that TruSens or the freight company needs to inspect it. These investigations may take several days but merchandise replacements will be processed as soon as possible.